Privacy Policy

1. What type of personal information do we collect about you?
For the purposes described in this Policy, Pegachu may collect the following categories of personal information:

a) Identification and contact information (such as name, address, telephone number or email address), when you want to provide it, for example, to participate in an event, to make a purchase, or identification information necessary when you request a VAT refund.

b) Payment information: for example, credit card information, bank account numbers, PayPal account information or other payment information that you must provide to receive products or services that you have requested from us.

c) Demographic information such as your gender and date of birth.

d) Information that you submit or publish in a public space, on our social media pages or on our websites, for example, for a product review.

e) Information about your online purchases. This could include the products you purchased and their prices.

f) If you use our websites, we may collect information about the browser you are using, the device with which you access our website and your browsing behavior.

g) If you use our connected products, we may collect information about your use of these products (such as the features of our product that you use most, or information about the battery level), as well as geolocation information if necessary to provide you with the service you have requested.

Your personal information is collected directly from you (for example, if you create an account on one of our websites/apps or make a purchase or otherwise interact with our in-store customer advisors or our Customer Services LV), or from you passively (for example, when tracking tools such as browser cookies are used) or from third parties (for example, through social media platforms).

If you choose not to provide personal information when requested to fulfill a contract or when required by law, you will not be able to receive the product or service you have requested or otherwise register on our websites, applications or other means.

2. How do we use your personal information?
We use the information described above for the purposes specified at the time of collection or as set forth below in this Policy:

to better understand your interests and concerns, and to better understand your use of our products: We may use your information to improve our website, our applications and our products/services. We may use your information to personalize your experience with Us and to tailor Our marketing activities to your needs and interests, as We believe We also have a legitimate interest in better serving you and responding to your needs.
to offer you our connected services, process your order, respond to your requests or questions and manage your complaints: for example, we use your information to process your order and deliver your products. Or we may use your information to send you information you have requested, or to contact you regarding your account or our relationship: we may contact you regarding changes to the Website or updates to the service. We may also contact you regarding comments, this Policy or the website terms.

for security purposes: We may use the information to protect Our company, Our clients, Our partners and Our websites or applications against fraud, theft or any illegal act that may affect our business, as we have a legitimate interest in ensuring the security of our online and offline activity.

for marketing purposes: we may use your information to contact you, with your consent where appropriate, about new products and special offers which we think will interest you.

3. Who do we share your personal information with?
We do not communicate or otherwise share the personal information we collect about you, except as follows:
with service providers and agents who provide services on Our behalf: for example, We share information with providers who send email messages on Our behalf. We may also share personal information with service providers who help Us operate our websites;
without prejudice to your consent, with Our business partners: for example, We will share information with third parties who jointly sponsor an event or promotion with Us;
when we are legally required to do so to comply with applicable law, to respond to a court decision, or, more generally, to satisfy a request from a competent authority.